U.S. Citizen Services
Welcome to the American Citizen Services Unit!
If you are an American citizen in Bulgaria with an after-hours emergency, please call (359) 2 937 5101.
If you are concerned about a relative or friend in Bulgaria and are calling from the United States, please call overseas citizen services:
Call 1-888-407-4747 (from overseas: 202-501-4444) for answers related to questions concerning the:
- Death of an American citizen abroad
- Medical Emergencies of an American citizen abroad
- Arrest/detention of an American citizen abroad
- Victims of crime abroad
- American citizens missing abroad
- Abduction of a child abroad
We provide a wide range of services to American citizens visiting or residing in Bulgaria. We process passport applications, provide notarial services and information on legalization of U.S. and Bulgarian documents, assist with information on voting, taxes, public records in the U.S., provide information and assistance with federal benefits, document births and deaths of Americans in Bulgaria, etc. We also assist travelers in distress; issue emergency passports, arrange for medical care, assist victims of crime or arrested/incarcerated U.S. citizens in Bulgaria. For general information about traveling to Bulgaria, please see http://travel.state.gov/content/passports/english/country/bulgaria.html
The American Citizen Services (ACS) Unit is located at:
Telephone: (359) 02 937 5100
You must make an appointment online to be allowed entry into the consular section for routine (non-emergency) services - Passports, Consular Report of Birth Abroad, Notarial Services. If you can conduct your business by mail or on-line, please do so.
For emergency assistance after hours
American citizens may call (359) 2 937-5200 and ask to speak to the duty officer. No documentary or passport services are available evenings, weekends or holidays. You may also contact the Bureau of Consular Affairs of the U.S. Department of State for assistance at 888-407-4747 (U.S. toll free number) or at 317-472-2328 (from overseas).
What to Expect When You Visit the Embassy
- We suggest arriving 15 minutes before your scheduled appointment to allow time for security checks at the Embassy entrance.
- Entrance to the Embassy will not be permitted more than 15 minutes before your scheduled appointment time.
- When you arrive, let the guards know that you have an appointment with the American Citizen Services Unit. You will be asked to show photo ID. If you are a U.S. citizen, please bring your U.S. passport.
- Our guards will check your belongings. Hand lotion, perfumes, cameras, mobile phones and other electronic devices are not allowed inside the Embassy.
- You will be asked to pass through a metal detector.
- Once you enter, you will find the American Citizen Services Unit at window 10.
Recent world-wide terrorism events have created the necessity for restricting luggage, back packs, or carry bags being brought into the Embassy Consular Section. Please DO NOT attempt to bring these items inside. The guard has been instructed to prevent access of any luggage or carry bags or packs unless there is a clearly demonstrated emergency or medical need that is authorized by the Consular Officer or the Regional Security Officer.
In addition, due to the large number of individuals seeking assistance in the Consular Section, only those individuals with appointments are normally granted entry into the Consular Section. Please ask accompanying family or friends to wait for you in a nearby location or arrange to meet them later in the day. We appreciate your cooperation and regret any inconvenience this may cause.
What We Can’t Do
American citizens are subject to Bulgarian law when in Bulgaria. Please note that we cannot provide the following services – please contact us at email@example.com if you have questions:
- Bulgarian visa or registration.
- Legal Advice. Please see our list of lawyers. We do not endorse any firm or lawyer.
- Payment of services or bills. We may provide loans in cases of destitution but all loans must be repaid. Contact us for more information.
- Endorsement or influence in private business matters.
Smart Traveler Enrollment Program (STEP)
We strongly encourage all U.S. citizens to enroll in STEP. When you sign up, you will receive notices of issues that could affect your safety while traveling, as well as reminders about overseas voting and other issues pertinent to U.S. citizens living abroad. Enrollment in STEP also allows any embassy or consulate to more quickly locate you and provide help in the case of an emergency.
Sign up now at https://step.state.gov/step/
Serve Your Community: Become a Warden!
Wardens serve a vital role in the American citizen community by maintaining the lines of communication with local Americans and providing critical support for non-routine consular issues. The Embassy thanks its current wardens for their continued good work and welcomes interested U.S. citizens resident in Bulgaria to volunteer to become a warden.
For more information on warden duties please contact the U.S. Embassy in Sofia at +359 2 937-5100 or ACS_Sofia@state.gov
To receive regular updates on citizens issues in Bulgaria please sign up at https://step.state.gov/step/